Yes — we ship from all 50 states. California, New York, Georgia, Minnesota, anywhere. Post your parcel with USPS, UPS or FedEx (or have the store deliver it) to our warehouse in Manor, Texas (Austin area). From there we fly it to Nairobi, clear JKIA customs and deliver to your door for $17/kg.
Tell your sender to ship to our receiving warehouse in Manor, Texas, USA. Use your full name as the package reference. Full address is sent via WhatsApp after you complete your booking.
We receive your goods, log them and consolidate with weekly shipments heading to Nairobi. You get a WhatsApp confirmation.
Goods fly from Austin/Dallas to Nairobi (JKIA) on the next weekly departure. Tracking updates sent via WhatsApp.
Our Nairobi team handles the KRA import declaration. Duty and VAT on personal goods are included in your price.
We deliver to your Nairobi address same day as customs clearance, or next day for upcountry locations. All payments are made upfront at booking.
This is the only extra cost not covered by the $17/kg rate — getting your package from you to our receiving warehouse in Manor, TX. Use this tool to get an instant estimate.
Whether you're sending clothes to your parents in Nairobi, electronics to a sibling in Kisumu, or holiday gifts home — Ship Imara makes it simple, affordable and trackable.
We deliver directly to your family's door anywhere in Kenya. No need for them to travel to collect.
All payments are made in full at booking — card or bank transfer in the USA. No balance due on delivery.
Both you and your family get WhatsApp updates. You'll know when it's collected, cleared customs and delivered.
Yes. We ship from all 50 states. Wherever you are, post the parcel with USPS, UPS or FedEx (or have an online store deliver it) to our warehouse in Manor, Texas, just outside Austin. You pay that US postage, usually $8–25. From Texas it is $17/kg to your door in Kenya, minimum $25. Small parcels (under 5 kg) are grouped with other customers’ goods and fly once there’s enough weight for the consolidation, so they can take up to a week longer than larger boxes. If you are in the Austin area we can collect it from you instead.
First, you (or the store) send the package to our receiving warehouse in Manor, Texas, just outside Austin. That US postage is yours to pay, usually $8–25 by USPS, UPS or FedEx. From our warehouse it is $17/kg all-in, duty included, with a $25 minimum: consolidation, air freight to JKIA, Kenyan customs clearance and delivery to your door in Nairobi.
7–14 days door to door. We consolidate parcels and fly them to Nairobi every week.
To our receiving warehouse in Manor, Texas (Austin area). You get the full address on WhatsApp after you book. Use your full name as the package reference.
Yes. Have the store deliver to our Texas address and we forward your items to Kenya with your next weekly shipment.
Not on personal goods. Our $17/kg includes KRA customs clearance, import duty and VAT for clothes, shoes, cosmetics, supplements, books, household items and car parts for personal use. Electronics (phones, laptops, tablets, game consoles and other gadgets) pay KRA duty at cost instead, confirmed before your box flies. Boxes declared over $1,000, or goods for resale, pay KRA duty at cost, and we quote it before your box flies. Always declare the real value.
Yes. When you book, choose a USPS pickup date and the sender's address — or drop the package at any US post office.
Yes. Nairobi deliveries go out the same day as customs clearance, and upcountry deliveries usually arrive the next day. Delivery is free within 25 km of Nairobi CBD. Further out it costs KSh 40 per extra km (free for 50 kg or more, up to 60 km), and upcountry is KSh 1,500. You’ll see the exact amount when you enter the address.
Routine KRA clearance is included in our price. But KRA, KEBS and other Kenyan authorities (and US customs before departure) can hold any parcel for a closer look. If the hold is caused by the parcel itself, the extra costs are passed on to you at cost. That covers goods that are poorly packed, unsealed, unlabelled or leaking; items missing from the declaration or declared wrongly; and anything flagged as suspicious. The costs include exam and inspection fees, JKIA storage (demurrage), extra customs fees, re-packing, and returning or destroying refused goods. We send you the receipts, and the charges must be paid before the goods are released. To avoid this, pack well, keep food in its original sealed packaging and declare every item honestly.
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